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Cookies Policy

Last Updated: June 3, 2026

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, improve user experience, and provide information to website owners.

This policy explains what cookies we use, why we use them, and how you can manage your cookie preferences.

How We Use Cookies

We use cookies for the following purposes:

  • Essential website functionality
  • Remembering your preferences and settings
  • Understanding how visitors use our website
  • Improving website performance and user experience

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Examples include:

  • Cookie consent preferences
  • Session identifiers for form submissions
  • Security tokens

These cookies cannot be disabled as the website would not function correctly without them.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences or language settings.

Examples include:

  • Language preferences
  • Display preferences
  • Previously selected services in booking forms

Performance Cookies

These cookies collect information about how visitors use our website, helping us understand usage patterns and improve website performance.

Information collected includes:

  • Pages visited
  • Time spent on pages
  • Navigation paths
  • Error messages encountered

All information collected is aggregated and anonymous.

Third-Party Cookies

In some cases, we use cookies provided by trusted third parties to enhance functionality or gather analytics. These third parties are carefully selected and comply with data protection regulations.

We do not use third-party advertising cookies or tracking cookies for marketing purposes.

Cookies We Use

Essential Cookies

Cookie Name Purpose Duration
cookie_consent Stores your cookie consent preferences 12 months
session_id Maintains session state for form submissions Session (cleared when browser closes)

Functional Cookies

Cookie Name Purpose Duration
user_preferences Stores display and navigation preferences 6 months

Performance Cookies

Cookie Name Purpose Duration
analytics_session Collects anonymous usage statistics 24 months

Local Storage

In addition to cookies, we use browser local storage to save certain preferences locally on your device. This includes:

  • Cookie banner acceptance status
  • Form field data to prevent data loss on page refresh

Local storage data remains on your device until manually cleared through browser settings.

Managing Cookies

Cookie Banner

When you first visit our website, you will see a cookie banner allowing you to accept or reject non-essential cookies. Your choice will be remembered for future visits.

Browser Settings

Most web browsers allow you to control cookies through browser settings. You can:

  • View and delete cookies
  • Block cookies from specific sites
  • Block all cookies
  • Delete all cookies when closing the browser

Please note that disabling cookies may affect website functionality and your user experience.

Browser-Specific Instructions

For detailed instructions on managing cookies, consult your browser's help documentation:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites you visit that you do not want to have your online activity tracked. We respect DNT signals where technically feasible.

Mobile Devices

If you access our website through a mobile device, you can manage cookies through your mobile browser settings. The process varies by device and operating system.

Changes to This Policy

We may update this Cookies Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised.

We encourage you to review this policy regularly to stay informed about our use of cookies.

More Information

For more information about cookies and how they are used:

  • Visit allaboutcookies.org for comprehensive information about cookies
  • Review our Privacy Policy for broader data protection information
  • See our GDPR Compliance Statement for information about your data rights

Contact Us

If you have questions or concerns about our use of cookies, please contact us:

Email: [email protected]

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Disclaimer: The information provided on this website is for general informational purposes and is not intended to diagnose, treat, or replace professional veterinary advice. Results may vary depending on individual circumstances. Always consult a qualified veterinary professional before making decisions about your pet's health and wellbeing.

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