Last Updated: June 3, 2026
By accessing or using the pure-grove website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
These terms constitute a legally binding agreement between you and pure-grove.
pure-grove provides professional pet care services including grooming, behavioral training, wellness consultations, boarding, nutrition planning, and emergency care coordination.
All services are subject to availability and proper booking procedures. We reserve the right to refuse service when we determine it would not be in the best interest of the animal.
You may use this website for:
You may not:
Submitting a booking form constitutes a request for service, not a confirmed appointment. We will contact you to confirm availability and finalize appointment details.
We request at least 24 hours notice for cancellations. Late cancellations or no-shows may affect future booking priority.
We reserve the right to modify service procedures during appointments based on the animal's behavior, stress levels, or health concerns. Your pet's wellbeing takes priority over service completion.
When booking services, you agree to:
Payment is due at the time services are rendered unless alternative arrangements have been made in advance.
Prices listed on this website are in British Pounds (GBP) and are subject to change without notice. The price quoted at the time of booking will be honored.
We accept standard payment methods including card payments and bank transfers.
Our services are provided with reasonable skill and care. However, we cannot guarantee specific outcomes, as results vary based on individual animal characteristics, health status, and other factors beyond our control.
Unless explicitly stated otherwise, our services do not constitute veterinary medical care. Wellness consultations and nutrition planning are complementary to, not replacements for, veterinary diagnosis and treatment.
Always consult a licensed veterinarian for medical concerns, diagnosis, or treatment decisions.
While we take extensive precautions, animal behavior can be unpredictable. We are not liable for injuries resulting from your pet's actions during service delivery, except where caused by our negligence.
To the fullest extent permitted by law, pure-grove shall not be liable for:
Our total liability for any claim shall not exceed the amount paid for the specific service in question.
You agree to indemnify and hold harmless pure-grove from any claims, damages, or expenses arising from your breach of these terms or your use of our services.
All content on this website, including text, graphics, logos, images, and software, is the property of pure-grove or our licensors and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works without our express written permission.
If we offer user accounts in the future, you will be responsible for:
We reserve the right to suspend or terminate accounts that violate these terms.
Your use of our website and services is also governed by our Privacy Policy and GDPR Compliance Statement.
By using our services, you consent to the collection and use of information as described in those documents.
Our website may contain links to third-party websites for your convenience. We do not control or endorse these external sites and are not responsible for their content, privacy practices, or terms of use.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website.
Your continued use of the website after changes are posted constitutes acceptance of the modified terms.
Material changes will be prominently announced on the website.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
These Terms of Use are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these terms or use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating legal proceedings, we encourage you to contact us directly to attempt resolution of any disputes.
Many concerns can be resolved through direct communication and good faith negotiation.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future.
These Terms of Use, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and pure-grove regarding use of our website and services.
If you have questions about these Terms of Use, please contact us:
pure-grove
42 Ashford Lane
London W8 7RG
United Kingdom
Email: [email protected]
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.